Choose warehouse locations wisely. If you’re able to house inventory in different locations, obviously the closer a facility is to your customers, the better.
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If there’s any manual aspect to the movement of data between systems (i.e., it has to be rekeyed by an employee, an employee has to initiate a process, etc.), this will slow delivery time and decrease customer satisfaction. You may even want to have certain systems integrated with those of your suppliers. If yours does, you want to be sure that those systems are “talking” to one another and sharing data as appropriate. Integrate your fulfillment related systems. Most companies have multiple systems that play a role in order fulfillment.Tactics for Improving Order Fulfillment Managementīelow are actions you can take to improve your fulfillment strategy. Consequently, there are many places where you can make order fulfillment improvements. There’s much more that goes on behind the scenes. And each of the steps listed above is just a summary of what happens at that stage. This, of course, is the “perfect order.” There are a number of reasons the fulfillment process might involve additional twists and turns. You send an advanced shipping notification (ASN) to the customer.Your team picks, packs and ships the order.You notify the customer that their order has been received.You process the order in your order fulfillment system.This may submitted through an ecommerce platform or through other electronic data interchange (EDI) methods. The typical order fulfillment process takes place as follows: Assessing and Enhancing Your Customer Order Fulfillment Process Customers who aren’t happy with your order processing and fulfillment may feel you don’t provide good customer service and decide to research other providers and take their business elsewhere. You may also be adversely affecting future business. If your order fulfillment process is too slow, you’re “leaving money on the table,” so to speak. How quickly and efficiently your business can fulfill customer orders directly affects your profitability.
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